Refund and Returns Policy

At RealisticMask4Sale.com, we strive to ensure customer satisfaction with every purchase. Due to the unique nature of our products, please carefully review our Refund and Returns Policy below. By purchasing from RealisticMask4Sale.com, you agree to the terms outlined here.

1. Returns Eligibility

• Product Condition: Returns are only accepted for defective or damaged products upon arrival. Products must be in their original condition and packaging. We do not accept returns for items that have been used or altered in any way.
• Non-Returnable Items: For hygiene and safety reasons, certain items are not eligible for return, including but not limited to custom masks, special orders, and clearance items.

2. Refund Eligibility

• Defective or Damaged Items: If your item arrives damaged or defective, please contact us at info@realisticmask4sale.com within 7 days of delivery. Attach clear photos of the defect or damage for a quicker resolution.
• Order Cancellation: If you wish to cancel an order, please contact us immediately. Orders that have already been shipped cannot be canceled, but you may be eligible for a return or exchange if the item is defective upon arrival.

3. Return Process

• Return Authorization: To initiate a return, contact us at info@realisticmask4sale.com within 7 days of receiving your item. We will guide you through the return process, including issuing a Return Authorization (RA) number.
• Shipping Costs: Customers are responsible for all return shipping costs, except in cases where the item arrived defective or damaged. We recommend using a trackable shipping service to ensure safe delivery.
• Condition of Returns: All returns must be in their original packaging, unused, and include all accessories. Items that do not meet these criteria will not be eligible for a refund or exchange.

4. Refund Process

• Refund Timing: Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 5-10 business days, and a credit will automatically be applied to your original payment method.
• Restocking Fee: In certain cases, a restocking fee may apply. This will be communicated to you during the return process.

5. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, contact us at info@realisticmask4sale.com for assistance.

Thank you for shopping with RealisticMask4Sale.com! For any questions regarding this policy, feel free to reach out to us at info@realisticmask4sale.com.